Effective Date: June 29, 2026

1. Introduction

Asheville Fence Company (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://ashevillefence.com, contact us, or engage with our services.

By using our website or providing your contact information, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

a. Information You Provide Directly

• Name
• Email address
• Phone number (including mobile/cell numbers)
• Physical or mailing address
• Details about your fence project or service inquiry

b. Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on our website
• Referring URLs and search terms
• Device type and operating system

c. SMS/Text Messaging Opt-In Data

If you provide your mobile phone number and consent to receive text messages from us, we collect your phone number and your express opt-in consent. This information is used solely to send you the communications you requested.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your inquiries and provide estimates or quotes
• To schedule and complete fence installation, repair, or related services
• To send appointment reminders, project updates, and service-related notifications
• SMS/Text Communications: If you have opted in, we may send you text messages regarding your estimate, project status, appointment reminders, and other service-related communications. Standard message and data rates may apply.
• To improve our website and customer experience
• To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

a. Service Providers and Vendors

We may share your information with trusted third-party vendors who assist us in operating our business, including:

• Customer relationship management (CRM) software providers
• Text messaging and SMS platform providers (used to deliver opt-in communications)
• Email marketing platforms
• Website hosting and analytics providers

These vendors are contractually obligated to use your information only as directed by us and to protect your data.

b. SMS Opt-In Data — Special Disclosure

All of the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties for marketing purposes.

c. Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process, such as a court order or government inquiry.

d. Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

5. Your Consent — Opt-In for SMS Communications

We will only send you text messages if you have expressly opted in by:

• Submitting a contact form or estimate request on our website and checking the SMS consent checkbox, or
• Verbally or in writing providing your mobile number and consent to receive texts from us

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. For help, reply HELP. Message and data rates may apply. Message frequency varies.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, provide ongoing services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Your Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt out of certain data uses

To exercise any of these rights, please contact us using the information below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Asheville Fence Company

1270 Smoky Park Highway, Candler, NC 28715

Phone: (828) 665-8900

ashevillefence.com